Returns and Refunds

We will keep your personal information on a secure server and we will fully comply with all applicable UK data protection laws and consumer rights. We use your information only for the following reasons and as set out in our Privacy Policy.

We hope you will be completely satisfied with your purchases. Please contact us by emailing enquires@limbless-association.org if you are not entirely satisfied with our products so that we can rectify the situation.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you have any general enquiries, comments or complaints about the website then please address them to: Limbless Association, Mayflower Community Hospital, Blunts Wall Road, Billericay, Essex CM12 9SA or email communications@limbless-association.org

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@limbless-association.org

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@limbless-association.org and send your item to: Limbless Association, Mayflower Community Hospital, Blunts Wall Road, Billericay, CM12 9SA.

Shipping Returns

To return your product, you should mail your product to: Limbless Association, Mayflower Community Hospital, Blunts Wall Road, Billericay, CM12 9SA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need help?

Contact us at communications@limbless-association.org for questions related to refunds and returns.